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Xfinity Remote Volume Not Working? Here’s How to Fix It!

Have you ever been in the middle of a movie night, only to find out that your Xfinity remote’s volume isn’t working? It’s a frustrating experience that can throw a kink in any home theater setup. 

To fix an Xfinity Remote that can’t control volume, start by checking the batteries, then re-pairing the remote, and then verifying the TV’s audio settings. Most problems can be fixed by re-pairing the remote, which takes about 5 minutes. Upgrading to a universal remote is another good option.

Let’s look at how to troubleshoot the issue, including resetting the remote and video device, programming your Xfinity remote, and checking your batteries. With our expert advice and guidance, you’ll be able to fix your Xfinity remote volume issues in no time, and if you can’t figure it out we have some recommendations for what to do next too!

Why is the Xfinity Remote Volume Not Working?

Xfinity Remote

Below, we’ll present a step-by-step troubleshooting guide, but for quick reference you should know that the most common reason this happens is simply because the remote’s batteries are weak or dead. If this is the case, replacing the batteries should fix the issue. Make sure to use fresh batteries of a matching brand.

If batteries aren’t the issue, you’re more likely to have a small programming project on your hands. In rare cases, a hardware defect in the remote itself could be the culprit, but typically resetting and/or re-pairing the remote will fix the issue. Oh, and if you have the reverse issue, check out our article on what the do when the volume buttons don’t work but the channel buttons do here.

At the end of the day, the volume isn’t working because the signal from the remote either isn’t getting to the TV, or the signal is getting there but the TV doesn’t know what to do with it. We’ll work through these one-by-one, and if you don’t find a solution we’ll also look at getting in touch with support and upgrade options to more fully-fledged universal remotes we consider perfect for home theater systems.

Let’s dive in!

Troubleshooting Xfinity Remote Volume Issues

In this section, we’ll walk you through some of the most common troubleshooting steps to help you get your remote working again. Here’s a brief table for reference, with more explanation below:

Troubleshooting StepsAction You Should Take
Checking the BatteriesMake sure batteries are properly installed and have enough power. Replace with fresh batteries.
Resetting & Re-Pairing the Xfinity RemotePress and hold A and D (or ‘Setup’) buttons for 3 seconds, enter 981, and follow on-screen instructions. Then do it again and enter 991 and point the remote at your TV while it’s turned on.
Checking Audio Settings on Your TVMake sure volume is turned up, TV is not muted, and TV is set to correct audio output path and format.
Quick-reference Xfinity-Volume-Button troubleshooting steps

Past these, we recommend you consider a new universal remote or contact Xfinity support.

Checking the Batteries

Open TV remote with batteries

The first thing you should check when experiencing issues with your Xfinity remote volume is the batteries. Make sure they are properly installed and have enough power. Weak batteries can cause issues with the remote’s functionality. If the batteries are low, replace them with new ones and try again.

Resetting and Re-Pairing the Xfinity Remote

If checking the batteries didn’t solve the issue, try resetting the remote. We have a full guide on pairing your Xfinity remote with more details, but we’ll work through the simple steps here.

To do this, press and hold the A and D buttons on the remote for three seconds. The LED lights should flash, and then enter 981 on the remote to factory reset it. Now the remote is ready to re-pair as if it were new.

If you’re using the “Xfinity Voice Remote” then you’ll just need to hit the “Setup” button before hitting 981, not A and D as described above for the non-voice remote.

To re-pair it, press and hold the Setup button until the LED light turns green. Then, enter the code 9-9-1 and wait for the LED light to flash twice. Point the remote at the TV and press the Power button. If the TV turns off, the remote is now paired with the TV.

If the auto-pairing doesn’t work, you’re beyond the deep-end and you’ll need to look up the manual for the specific make/model of remote you’re using and take that to the Xfinity Customer Support (see options below).

Checking Audio Settings on Your TV

If resetting the remote didn’t work, check the audio settings on your TV. Make sure the volume is turned up and that the TV is not muted. You may also want to check if the TV is set to the correct audio output. This can be a bit involved, so, consider stepping through this short list of TV audio setting guidance to make sure the remote signal is doing the right thing when it gets to the TV:

  1. Access the TV’s settings menu: Using your TV’s original remote control (or the buttons on the TV itself) navigate to the main settings menu. Look for an option related to audio or sound settings.

  2. Check the audio output settings: Many TVs have different audio output options, such as HDMI ARC, Optical, or Analog. Ensure the audio output is set to the correct option that corresponds with your home theater setup. If you’re unsure which setting to choose, consult your TV’s user manual or reach out to the manufacturer’s customer support for assistance.

  3. Adjust audio format settings: Some TVs have options for various audio formats, such as Dolby Digital or PCM. If you’re using a soundbar or an external audio system, ensure the audio format matches the system’s capabilities. Incorrect audio format settings may result in volume control issues or no sound output.

Contacting Xfinity Customer Support

If you have tried all the troubleshooting steps but the Xfinity remote volume is still not working, you may need to contact Xfinity customer support. There are several ways to reach out to Xfinity support, including chatting with them online, calling them, or upgrading to a universal remote.

Chatting with Xfinity Support

Chatting with Xfinity support is a quick and convenient way to get help with your remote. Simply go to the Xfinity support page and click on the chat icon to start a chat session. You will be connected with a representative who can help you troubleshoot the issue and provide solutions. This option is great if you prefer not to talk on the phone or if you need help outside of regular business hours.

Calling Xfinity Support

If you prefer to speak with someone directly, you can call Xfinity customer support. The number to call can be found on the Xfinity website or on your Xfinity bill. When you call, you will be prompted to select the type of issue you are experiencing, and then you will be connected with a representative who can help you troubleshoot the issue.

This option is great if you need more personalized assistance or if you prefer to speak with someone directly.

Upgrading to a Universal Remote

Logitech Harmony Remote

If you are still experiencing issues with your Xfinity remote volume, you may want to consider upgrading to a universal remote. A universal remote can control multiple devices, including your TV and sound system, and may provide a better user experience overall.

There are many great universal remotes available, like the Sofabaton U1 (on Amazon), which has an OLED display, smartphone app, and supports up to 15 devices (though we sort of home you don’t actually have to manage that many devices at once!)

A slightly more expensive option like the Logitech Harmony 665 Advanced Remote Control (also on Amazon) controls fewer devices (10) but has better build quality and some different features that you may prefer.

The Volume Problem: Solved

A malfunctioning Xfinity remote volume doesn’t have to ruin your home theater experience. By following the troubleshooting steps outlined in this article, you’ll be well on your way to resolving the issue and getting back to the entertainment you love.

Whether it’s a simple battery replacement or a more in-depth look at your TV’s audio settings, these solutions will have your remote working seamlessly in no time. And if all else fails, you can upgrade to a top-notch universal remote for an even better home theater experience. Enjoy the show!